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Average Top 25%
How Time Was Spent
Commercial P&C CSRs/Account Managers
Number
1.9
High
5.0
Low
0.5
Average Book Serviced (Commissions) $191,550 $362,744
Average Pay ($)
$39,963
Average Pay (% of Book Serviced)
20.9%
Group L&H CSRs/Account Managers
Number
0.5
High
1.0
Low
0.1
Average Book Serviced (Commissions)
$31,770 $97,887
Average Pay ($)
$17,999
Average Pay (% of Book Serviced)
56.7%
Personal P&C CSRs/Account Managers
Number
1.8
High
3.0
Low
0.4
Average Book Serviced (Commissions) $131,563 $223,205
Average Pay ($)
$32,077
Average Pay (% of Book Serviced)
24.4%
Multi-Line CSRs/Account Managers
Number
1.9
High
4.5
Low
1.0
Average Book Serviced (Commissions) $150,080 $239,990
Average Pay ($)
$34,609
Average Pay (% of Book Serviced)
23.1%
16
2008 Best Practices Study | Agencies with Revenues Under $1,250,000 | Service Staff Info
Appendix
Insurance
Carriers
Technology
Service
Staff Info
Producer
Info
Employee
Overview
Financial
Stability
Revenues/
Expenses
Profile
Agencies with Revenues Under $1,250,000
Productivity—CSRs