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2.05.P01.T04
A
1 of 4
Carolyn Dumas
Citizen Concern
Process Reference:
© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
Revision:
Process Name:
Process Owner:
Page:
SUPPLIER 1
SUPPLIER 2
ACTIVITY 1
ACTIVITY 2
CUSTOMER 1
CUSTOMER 2
CUSTOMER 3
ACTIVITY 7
ACTIVITY 3
ACTIVITY 4
ACTIVITY 5
ACTIVITY 6
3 KEY SUPPLIERS
3 KEY CUSTOMERS
7 KEY ACTIVITIES
3 KEY INPUTS
3 KEY OUTPUTS
SUPPLIER 3
Citizen
Review Complaint
Categorize
Complaint
Notify Investigator
for Complaint
Draft response to
Citizen
Advise City
Manager’s Office if
Needed
Customer
Care
Citizen
City
Manager’s
Office
III