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2.05.P01.T04
A
2 of 4
Carolyn Dumas
Citizen Concern
Process Reference:
© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
Revision:
Process Name:
Process Owner:
Page:
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9
A
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A
B
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Citizen
Complaint
Review Complaint
Tn
CmAdm
Current
Complaint?
3
Yes
No
Route to Call
Center
Tn
Customer Care
Process
CmAdm