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P a g e
C o n f i d e n t i a l , c a n n o t b e d i s t r i b u t e d t o a n y o n e o u t s i d e H o s p i t a l i t y S o f t n e t
Customer’s Preferences
Inquired about Preferences ,
Hot Buttons, Must Haves
Hot buttons – make sure the presenters get whatever they need;
quality audio, experienced technician, getting a good price
Challenges – audio has been iffy in the past, as well as poor
lighting (interferes with presenters sight on the stage)
Must haves – visible technician dedicated to the meeting. Is it
possible to have someone available for breakouts?? It is ok to
ask questions to obtain clarification.
Competition
Other hotels or cities being
considered
Looking at several cities, so collecting information from
everyone.
Be vague on competitors within the same city. Hotels know each
other and sometimes work together.
Budget
Sales person asked about
budget or desired discount
Budget for AV has not been established yet, just trying to get a
general idea of costs.