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Murphy Bank Fraud Monitoring & Alerts
Murphy Bank is utilizing a debit card fraud-monitoring
system to further protect our customers from debit card
fraud. This system will guard your card from potential
debit card fraud 24 hours a day, 365 days a year. If
potential fraud is detected, the customer will be contacted
via an automated telephone call. Transactions may be
temporarily blocked until verification is completed.
It is extremely important that you take time to update your
phone number and address information with Old Towne
Bank (prior to April 25) or Murphy Bank (after April 25).
Current information will enable us to reach you as quickly
as possible in the case of a fraud alert.
The greeting for these calls will state: “This is the Fraud
Detection Center calling to verify recent transactions on
your Murphy Bank ATM/Debit Card account. If this is
<Customer Name> please press 1, if not press 2.” If you
indicate by pressing 1 that you are the named cardholder,
a verification of your 5-digit mailing zip code will follow.
You will be able, by answering a series of questions, to let
us know if the transaction in question is fraudulent. If
it is, the card will be blocked so that no other transactions
can be authorized against your account. If you verify the
transaction is a valid transaction, no further action will be
required.
If we try to reach you and cannot, we will leave a message
with the toll-free telephone number to call us back, date
and a personal 6-digit message code needed for the
representative to locate the transaction in question.
Murphy Bank will never request any unsolicited personal
or account information by email, through the website or
during a fraud monitoring call. Please do not give out any
personal or account information via the internet, email or
phone to any party that you do not believe to
be legitimate.
If at any time, you think your Murphy Bank MasterCard
debit card has been compromised by potential fraud, loss
or stealing, please call any one of our six locations during
normal business hours. If we are not open, please call
1-800-554-8969
immediately.
Debit Cards for Current Debit Card Holders
During the week of April 14, watch for your new Murphy Bank MasterCard debit card to arrive in the mail. You may
activate your card by calling the number listed on the label affixed to the front of the card. At this time, you will also
select your 4-digit PIN. Although the card can be activated, it will not be operational until April 25 at 5:00 p.m.