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Chapter One
National Skill Set for Effective Case Management Workbook
The CM demonstrates the ability to appraise the quality of the practice information and outcomes against best
practice [S4F]
The CM incorporates and promotes best practice within the program/agency [S4F]
The CM can provide examples of changing their practice to reflect current evidence based research findings [S4F]
The CM is able to provide examples of best practice within their day-to-day practice [S4F]
The CM contributes to the review of agency policy and procedures (existing/new) [S4G]
The CM demonstrates a comprehensive understanding and thorough knowledge of program/agency guidelines and
policies and procedures [S4G]
The CM demonstrates compliance with program/agency guidelines and policies and procedures [S4G]
The CM contributes to the development and conception of agency policies and procedures (existing/new) citing
current best practice and research findings [S4G]
The CM engages in formal/informal research activities and/or projects to improve their practice [S4H]
The CM critiques current research and its application to individual, program and/or agency practice and/or
performance [S4H]
The CM appraises their individual practice against best practice advancements in current research for the purpose of
identifying areas of improvement [S4H]
The CM can provide examples of evaluating Client outcomes data as a method of continuous improvement in practice
[S4H]
The CM uses outcomes data to identify service gaps and to contribute to program/agency evaluation [S4H]
The CM can describe how they have incorporated feedback from Clients, key stakeholders, current evidence based
research and agency data into their own practice [S4H]
The CM participates in internal/external supervision and/or mentoring [S4I]
The CM participates in regular performance appraisal/evaluation and identifies opportunities for practice
development and advancement (e.g. case management education and training, examination, mentoring, research,
certification) [S4J]
The CM adheres to the principles of lifelong learning and actively monitors, updates and advances their professional
practice, knowledge, skills and profile through specialist case management activities (e.g. education and training,
examination, mentoring, research, certification) [S4J]
The CM undertakes the mandatory level of continuing professional training and development activities pursuant to
the CMSA certification registration requirements and/or program/agency guidelines. The CM maintains an up-to-date
portfolio (i.e. records and evidence) of all professional training and development activities [S4J]
The CM engages in reflective practice and self evaluation to identify and action areas for improvement and
development in their practice, performance, knowledge, experience and/or education [S4J]
The CM participates in networks/special interest groups and/or formal/informal research to expand on their
professional knowledge and skills in supporting the special needs of a specific Client group [S4K]
The CM identifies and participates in training and education activities related to the special needs of a specific Client
group [S4K]
The CM contributes to agency and/or local/regional case management networks [S4L]
The CM participates in agency and/or local/regional level activities to raise an awareness and understanding of the
profession of case management and the role of the CM. The CM advocates for and promotes the professional profile
of case management as a recognised specialist discipline [S4L]
10. Networking and Collaboration
Unskilled
Standard 1A – 1E, Standard 1G
–
1H, Standard 2A – 2F, Standard 3A
–
3E, Standard 4A
CM cannot demonstrate how Client feedback was sought [S1A]
Documentation by CM demonstrates the dissemination of Client information prior to obtaining consent [S1B]
CM is unable to demonstrate the process of utilising available information including previous assessments/referrals
[S1B]
Case Manager does not discuss with Client the priority areas identified from assessment [S1C]