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TABLE OF CONTENTS

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INTRODUCTION: NATIONAL SKILL SET FOR EFFECTIVE CASE MANAGEMENT

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SCOPE AND PURPOSE OF THE NATIONAL SKILL SET WORKBOOK (NSSW)

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INTERPRETATION OF THE NATIONAL SKILL SET WORKBOOK (NSSW)

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INSTRUCTIONS FOR THE IMPLEMENTATION OF THE NATIONAL SKILL SET WORKBOOK (NSSW)

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NATIONAL SKILL SET WORKBOOK (NSSW) RECORD

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NSSW STANDARD ONE: CASE IDENTIFICATION (SCREENING) AND ASSESSMENT RECORD

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NSSW STANDARD TWO: PLANNING RECORD

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NSSW STANDARD THREE: MONITORING RECORD

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NSSW STANDARD FOUR: EVALUATION AND OUTCOMES RECORD

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CHAPTER ONE

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NATIONAL KEY SKILL SET FOR CASE MANAGEMENT

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NATIONAL KEY SKILL SET MATRIX

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1. ADVOCACY: UNSKILLED

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2. CARE PLANNING AND GOAL SETTING: UNSKILLED

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1. ADVOCACY: SKILLED

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2. CARE PLANNING AND GOAL SETTING: SKILLED

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3. CASE CONFERENCING: UNSKILLED

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3. CASE CONFERENCING: SKILLED

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4. COMMUNICATION : UNSKILLED

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4. COMMUNICATION: SKILLED

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5. CULTURAL SENSITIVITY : UNSKILLED

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5. CULTURAL SENSITIVITY : SKILLED

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6. DOCUMENTATION: UNSKILLED

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6. DOCUMENTATION: SKILLED

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7. FINANCIAL ACUMEN: UNSKILLED

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7. FINANCIAL ACUMEN: SKILLED

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8. INTERVIEWING AND ASSESSMENT: UNSKILLED

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8. INTERVIEWING AND ASSESSMENT: SKILLED

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9. MONITORING, REVIEW AND EVALUATION: UNSKILLED

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9. MONITORING, REVIEW AND EVALUATION: SKILLED

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10. NETWORKING AND COLLABORATION: UNSKILLED

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10. NETWORKING AND COLLABORATION: SKILLED

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CHAPTER TWO

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STANDARD ONE – CASE IDENTIFICATION (SCREENING) AND ASSESSMENT

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NATIONAL KEY SKILL SET CHECKLIST

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REFLECTIVE PRACTICE EXERCISES

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QUESTION 1 (a) - (e)

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QUESTION 1 (f) - (i)

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QUESTION 2

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QUESTION 3 (a) - (b)

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QUESTION 4 (a) - (c)

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QUESTION 5 (a) - (d)

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QUESTION 6 (a) - (d)

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QUESTION 7 (a) - (c)

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QUESTION 8 (a) - (d)

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QUESTION 9 (a) - (b)

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QUESTION 10 (a) - (b)

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QUESTION 11 (a) - (e)

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QUESTION 12 (a) - (b)

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QUESTION 13 (a) - (c)

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QUESTION 14 (a) - (b)

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QUESTION 15 (a) - (c)

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QUESTION 16 (a) - (d)

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QUESTION 17 (a) - (d)

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QUESTION 18 (a) - (c)

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QUESTION 19 (a) - (c)

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QUESTION 20

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QUESTION 21 (a) - (b)

10

REFERENCES

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CHAPTER THREE

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STANDARD TWO – PLANNING

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NATIONAL KEY SKILL SET CHECKLIST

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REFLECTIVE PRACTICE EXERCISES

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QUESTION 1 (a) - (e)

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QUESTION 1 ( f) - (i)

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QUESTION 2 (a) - (e)

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QUESTION 3 (a) - (h)

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QUESTION 4 (a) - (c)

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QUESTION 5

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QUESTION 6 (a) - (d)

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QUESTION 7 (a) - (d)

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QUESTION 8 (a) - (b)

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QUESTION 9 (a) - (b)

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QUESTION 10 (a) - (d)

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QUESTION 11

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QUESTION 12 (a) - (b)

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QUESTION 13 (a) - (b)

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QUESTION 14 (a) - (d)

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QUESTION 15 (a) - (b)

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QUESTION 16 (a) - (f)

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QUESTION 17 (a) - (d)

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QUESTION 18

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QUESTION 19 (a) - (e)

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QUESTION 20 (a) - (d)

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QUESTION 21 (a) - (c)

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REFERENCES

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CHAPTER FOUR

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STANDARD THREE – MONITORING

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NATIONAL KEY SKILL SET CHECKLIST

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REFLECTIVE PRACTICE EXERCISES

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QUESTION 1 (a) - (f)

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QUESTION 1 (g)

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QUESTION 2 (a) - (c)

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QUESTION 3 (a) - (e)

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QUESTION 4 (a) - (e)

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QUESTION 5 (a) - (c)

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QUESTION 6 (a) - (e)

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QUESTION 7 (a) - (e)

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QUESTION 8 (a) - (c)

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QUESTION 9 (a)

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QUESTION 10 (a) - (f)

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QUESTION 11 (a) - (g)

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QUESTION 12 (a) - (o)

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REFERENCES

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CHAPTER FIVE

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STANDARD FOUR – EVALUATION AND OUTCOMES

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NATIONAL KEY SKILL SET CHECKLIST

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REFLECTIVE PRACTICE EXERCISES

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QUESTION 1 (i) - (vi)

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QUESTION 1 (vii) - (viii)

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QUESTION 2 (a) - (e)

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QUESTION 3 (a) - (d)

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QUESTION 4 (a) - (d)

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QUESTION 5 (a) - (c)

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QUESTION 6 (a) - (f)

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QUESTION 7 (a) - (d)

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QUESTION 8 (a) - (b)

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QUESTION 9 (a) - (d)

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QUESTION 10 (a) - (b)

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QUESTION 11 (a) - (d)

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QUESTION 12 (a) - (g)

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QUESTION 13 (a) - (f)

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QUESTION 14 (a) - (e)

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QUESTION 15 (a) - (g)

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QUESTION 16 (a) - (d)

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QUESTION 17 (a) - c)

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QUESTION 18 (a) - (d)

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QUESTION 19 (a) - (c)

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QUESTION 19 (d) - (f)

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QUESTION 20 (I) - (IX)

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QUESTION 20 (X) - (XIX)

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QUESTION 20 (XX) - (XXIX)

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QUESTION 20 (XXX) - (XXXIX)

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REFERENCES

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