75 / 96
71
71
Chapter Five
National Skill Set for Effective Case Management Workbook
CHAPTER FIVE: STANDARD FOUR – EVALUATION AND OUTCOMES
NATIONAL KEY SKILL SET CHECKLIST
Standard 4 Evaluation and Outcomes
Advocacy
Case Conferencing
Communication
Documentation
Financial Acumen
Interviewing and Assessment
Monitoring, Review and Evaluation
Networking and Collaboration
REFLECTIVE PRACTICE EXERCISES
Applying the principles of reflective practice (i.e. self awareness, critical thinking and analytic
ability), please identify a client group and/or client to complete the following exercises:
1.
Provide one (1) example of when you would put into practice the following key skills within the Evaluation
and Outcomes phase.
I.
Advocacy
II.
Case Conferencing
III.
Communication
IV.
Documentation
V.
Financial Acumen
VI.
Interviewing and Assessment