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Chapter Five
National Skill Set for Effective Case Management Workbook
7.
(a) List the actions you undertake to evaluate the effectiveness of your communication with the: (i) client (ii)
key stakeholders.
(b) Explain the purpose and rationale for undertaking this evaluation.
(c) Describe how the results may inform your day-to-day practice.
(d) List the professional development activities that you may undertake to improve and enhance your
communication skills.