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Chapter Five
National Skill Set for Effective Case Management Workbook
VII.
Monitoring, Review and Evaluation
VIII.
Networking and Collaboration
2.
(a) List the key considerations for evaluating the client: (i) goals (ii) outcomes (iii) feedback.
(b) List the reasons, including any mitigating circumstances, that may contribute to unexpected client
outcomes.
(c) Explain the purpose and rational for the evaluation of client outcomes.
(d) Specify the evaluation method and tools that you may use to complete this process.
(e) List the benefits of the evaluation of client outcomes to the: (i) client (ii) case manager (iii) key
stakeholders (iv) agency/program (v) funding body.