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Chapter Five
National Skill Set for Effective Case Management Workbook
8.
(a) Provide an example of when you have incorporated feedback from a client and/or key stakeholder into
your day-to-day practice.
(b) List the benefits of your actions to the: (i) client (ii) key stakeholders (iii) agency/program.
9.
(a) List the key considerations when reviewing the client’s level of competency/capacity to make informed
decisions.
(b) Name the participants in this evaluative process.
(c) Explain the purpose and rationale for involving the listed participants.
(d) Explain how your actions may benefit: (i) client (ii) key stakeholders (iii) agency/program.