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Chapter Five
National Skill Set for Effective Case Management Workbook
17.
(a) Provide an example of how you have contributed to the: (i) review of agency/program policy and
procedures (ii) development and conception of the agency/program guidelines and policies and
procedures.
(b) Describe how you demonstrate compliance with agency/program guidelines and policies and procedures.
(c) Explain how your participation in these processes has: (i) informed your practice (ii) benefited others.
18.
(a) List the steps you undertake to assess your practice and performance against the required minimum
practice standard for case management in Australia and New Zealand.
(b) What is the purpose and rationale for self-evaluation by the case manager?
(c) List the evidence (proof) you could provide, if requested, of undertaking a self assessment and evaluation
of your practice and performance.
(d) List the benefits of a self assessment and evaluation of the case management practitioner for the: (i) client
(ii) case manager (iii) agency/program (iv) funding body.