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Chapter Five
National Skill Set for Effective Case Management Workbook
(d) Under each of the headings below complete a S.W.O.T. analysis of your case management practice and
performance.
I.
Strengths – Identify your strengths.
II.
Weakness – Identify your weakness/limitations. What steps could you undertake for improvement?
III.
Opportunities – Identify opportunities for self promotion.
IV.
Threats – Identify your competitors.
(e) List the actions you could implement to better position and differentiate yourself on the ‘market’ from
other case managers.
(f) List the ethical practice and professional conduct you must adhere to within this process, including: (i)
CMSA code of ethics (ii) agency code of ethics (iii) other professional (industry) code of ethics.