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Chapter Two
National Skill Set for Effective Case Management Workbook
11.
(a) Describe the difference between a structured and an unstructured interview for an assessment.
(b) List the strengths and limitations of both.
(c) Provide an example of: (i) an open-ended question (ii) closed-ended question.
(d) Reflecting on your responses to (a) and (b), identify which interview method/questioning is best suited to
your client and the reason for your answer.
(e) List the reasons why an interview method and/or technique is important to the assessment outcomes.