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Chapter Two
National Skill Set for Effective Case Management Workbook
6.
(a) Write a statement of introduction to the client and/or key stakeholders for a first meeting, including: (i)
an explanation as to your role (ii) the purpose and underlying principles of case management (iii) agency/
program information.
(b) Putting yourself in the ‘client’s shoes’: (i) list the key questions and information the client wants to know (ii)
list the key questions and information the client needs to know.
(c) Compare your introduction statement to the questions you listed in (b) and list any variances in the
information.
(d) Name some of the factors that may influence the information you provide to the client and/or key
stakeholders.