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Chapter Two

National Skill Set for Effective Case Management Workbook

CHAPTER TWO: STANDARD ONE - CASE IDENTIFICATION (SCREENING) AND ASSESSMENT

NATIONAL KEY SKILL SET CHECKLIST

Standard 1 Case Identification (screening) & Assessment

Care Planning and Goal Setting

Case Conferencing

Communication

Cultural Sensitivity

Documentation

Financial Acumen

Interviewing and Assessment

Monitoring, Review and Evaluation

Networking and Collaboration

REFLECTIVE PRACTICE EXERCISES

Applying the principles of reflective practice (i.e. self awareness, critical thinking and analytic

ability), please identify a client group and/or client to complete the following exercises:

1.

Provide one (1) example of when you would put into practice the following key skills within the phases of Case

Identification and Assessment - i.e. Case Identification (Screening) phase, Assessing phase and Stratifying Risk

(Risk Assessment) phase.

(a) Care Planning and Goal Setting

(b) Case Conferencing

(c) Communication

(d) Cultural Sensitivity

(e) Documentation