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Chapter Four
National Skill Set for Effective Case Management Workbook
9.
(a) Describe how you would demonstrate an alignment of the timelines for actions/interventions to the agreed
client goals within the care plan.
10.
(a) List the reasons negotiation (informal/formal) may be required during the monitoring phase between the:
(i) client (ii) case manager (iii) key stakeholders (iv) agency/program (v) funding body.
(b) Describe the difference between negotiation and advocacy.
(c) Provide an example of when you have negotiated: (i) with the client (ii) on behalf of the client.
(d) Describe the stages of the negotiation process.
(e) Explain how you incorporated the three (3) key elements of negotiation (i.e. attitudes, knowledge and
Interpersonal skills) into the process.
(f) Describe how the outcomes and your learnings from the negotiation process have informed your practice.