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Chapter Three
National Skill Set for Effective Case Management Workbook
CHAPTER THREE: STANDARD TWO – PLANNING
NATIONAL KEY SKILL SET CHECKLIST
Standard 2 Planning
Advocacy
Care Planning and Goal Setting
Case Conferencing
Communication
Cultural Sensitivity
Documentation
Financial Acumen
Interviewing and Assessment
Monitoring, Review and Evaluation
Networking and Collaboration
REFLECTIVE PRACTICE EXERCISES
Applying the principles of reflective practice (i.e. self awareness, critical thinking and analytic
ability), please identify a client group and/or client to complete the following exercises:
1.
Provide one (1) example of when you would put into practice the following key skills within the Planning
phase.
(a) Advocacy
(b) Care Planning and Goal Setting
(c) Case Conferencing
(d) Communication
(e) Cultural Sensitivity