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H
Appendix
H.1
Definitions
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312
Definitions
H.1
Financial terms and Key Performance Indicators
Business Key Performance Indicators
Operational Capital Employed
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External revenue
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CAGR
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Organic growth
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Current and non-current
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Book-to-bill
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DSO
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TCV (Total Contract Value)
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Net debt
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Backlog/Order cover
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Gross margin and indirect costs
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Order entry/bookings
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Operating margin
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Pipeline
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EBITDA
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Legal staff
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Gearing
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Full Time Equivalent (FTE)
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Interest cover ratio
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Subcontractors
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Leverage ratio
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Interims
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Operating income
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Direct staff
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Normalized net income
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Indirect staff
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ROCE (Return On Capital Employed)
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Permanent staff
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EPS
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Temporary staff
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Cash flow from operations
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Turnover
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Free Cash Flow
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Utilization rate and non-utilization rate
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Change in net debt
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Attrition rate
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Business terms
Market terms
BPO
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Consensus
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CRM
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Dilutive instruments
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ERP
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Dividends
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WAN
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Enterprise Value (EV)
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SEPA
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Free float
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Market capitalization
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PER (Price Earnings Ratio)
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Volatility
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