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H
Appendix
H.1
Definitions
Trusted partner for your Digital Journey
314
Business KPI’s (Key Performance Indicators)
H.1.2
Revenue
External Revenue:
External Revenue related to Atos’ sales to
margin).
third parties (excluding VAT and pass-through sales with low
year.
which is excluded revenue from acquisitions and cessions of the
of a unit based on a constant scope and exchange rates basis of
Organic growth:
Organic growth represents the percent growth
order entry in the period divided by revenue of the same period.
Book-to-bill:
A ratio expressed in percentage terms based on
withdrawal clause, additional option or renewal.
excluding any clause on the decision of the client, as anticipated
represents the firm order and contractual part of the contract
signature (prevision or estimation) over its duration. It
TCV
(Total Contract Value): The total value of a contract at
order entry is recognized.
signed), the total contract value is added to the backlog and the
signed during a defined period. When an offer is won (contract
Order entry/bookings:
The TCV, orders or amendments
contract lives.
and amendments that remain to be recognized over their
Backlog/Order cover:
The value of signed contracts, orders
success.
pipeline applies an estimated percentage likelihood of proposal
outstanding commercial proposals issued to clients. Qualified
Pipeline:
The value of revenues that may be earned from
Human Resources
subcontractors and interims.
trainees, and employees on maternity leave, but excludes
includes those on long sickness or long absence, apprentices,
employment contracts at the end of the period. Legal staff
Legal staff:
The total number of employees under Atos
employee. In general, a person working on a full time contract is
working time divided by standard contractual workable time per
calculated using information from time sheets on the basis of
FTE
(Full-time equivalent staff): The total number of staff
contract would be less considered than one FTE.
considered as one FTE, whereas a person working on a part time
workable hours are based on the number of hours billed by the
vacation. For subcontractors and interim staff, potential
hours or days) = nominal time + overtime balance – unpaid
overtime and unpaid holidays) with potential workable time (in
supplier to Atos.
Calculations are based on contractual working time (excluding
activities) and fixed price subcontracting are excluded from the
suppliers. Outsourced activities (e.g. printing or call center
Subcontractors:
External subcontractors are third-party
recorded number of subcontractors or interims.
situations requiring staff for a short period of time.
Interims are usually used to cover seasonal peaks or for
Interims:
Staff from an agency for temporary personnel.
subcontractors, whose work is billable to a third party.
Direct Staff:
Direct staff includes permanent staff and
Indirect staff:
Indirect staff includes permanent staff or
services delivered to clients.
not directly involved in the generation of products and/or
subcontractors, who are not billable to clients. Indirect staff is
an unspecified period of time.
Permanent staff:
Permanent staff members have a contract for
limited period of time.
Temporary staff:
Temporary staff has a contract for a fixed or
left the Group (voluntary and/or involuntary) in a defined period:
and attrition rates indicate the proportion of legal staff that has
Staff turnover
and
attrition rate
(for legal staff): Turnover
Turnover measures the percentage of legal staff that has left
•
the business in a defined period;
Attrition measures the percentage of legal permanent staff
•
that has voluntarily left the business in a defined period.
permanent staff in the period.
period on an annual basis divided by the average number of
Attrition rate is a ratio based on total voluntary leavers in the
non-billable to clients.
(own staff excluding subcontractors) that is not billed or is
rate measures the workable time (hours or days) of direct FTE
divided by workable hours excluding vacations. Non-utilization
time (pre-sales, training, management meetings, research and
assignments, other inactivity as delegation), and non-billable
ratio is expressed in percentage terms based on billed hours
staff excluding subcontractors) that is billed to customer. The
proportion of workable time (hours or days) of direct FTE (own
development and travel). Utilization rate measures the
billed time, inactivity that is billable but not billed (exceptional
sabbaticals and parental leave. Workable time is composed of
which excludes legal vacations, long-term sickness, long-term
non-utilization rate = 100% of workable time for direct FTE,
holidays, sickness, on the bench which is between two
Utilization rate and non-utilization rate:
Utilization rate +