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D
Corporate Responsibility
D.3
Generating value for clients through innovative and sustainable solutions
Atos
|
Registration Document 2016
85
D
EMC² Enterprise Hybrid Cloud Federation Ready certification.
recognized as the first global service provider to complete the
KPI overview
Generating value for clients through sustainable and innovative solutions –
D.3.4
GRI code
KPI Name
2016
2015
2014
PERIMETER
2016
2015
PERIMETER
GROUP
GROUP GROUP
employee
Per
revenue
Per
employee
Per
revenue
Per
G4-PR5 Customer satisfaction survey
PR5_A_c1 Overall Customer Satisfaction from
Strategic surveys (score
from 0 to 10)
7,9
7,7
7,6
---
100,00%
---
100,00%
PR5_A_c0 Net Promoter Score
48% Not
disclosed
Not
disclosed ---
100,00% ---
---
G4-EC2
risks and opportunities due to
climate change
Financial implications and other Qualitative
---
---
---
---
G4-EC7
and services supported
Development and impact
of infrastructure investments
Qualitative
---
---
---
---
AO7
in M Euros
Sustainable projects with clients
AO7_total
Total Revenue of “sustainability
offering” (M Eur)
1,670
Not
disclosed
Not
disclosed ---
100,00% ---
---
A012
Digital Transformation Factory
AO12_c1 Digital Transformation Factory
revenue (M Eur)
1,500
Not
disclosed
Not
disclosed ---
100,00% ---
100,00%
AO10
services / product
developments
Initiatives regarding innovative
AO10_c1 Customer innovation workshops
delivered in GBUs
290
264
123 ---
100,00% ---
100,00%
G4-PR8 Customer complaints
PR8_A1_c1 Number of third party complaints
regarding breaches of customer
privacy, higher than 100000€
0
0
0
---
100,00%
---
100,00%
PR8_A1_c2
privacy, higher than 100000€
Number of customer complaints
regarding breaches of customer
0
0
0
---
100,00%
---
100,00%
PR8_A1
of customer privacy and losses
of customer data resulting in judicial
action
Total number of material complaints
regarding breaches
0
0
0
---
100,00%
---
100,00%
AO3
Data Security Incidents
AO3_c2 Percentage of Open Security
Incidents open vs closed
1,54% 27,87% 6,23% ---
100,00% ---
87,75%
AO3_c3
Safety & Security E-learning
Percentage of employees
who successfully performed the
89% 71% 71%
---
100,00%
---
100,00%
AO3_c4
Data Protection E-learning
Percentage of employees
who successfully performed the
89% 38% 65%
---
100,00%
---
100,00%
AO3_c5
to Virus Defence Policy
Percentage of Compliance
93% 89% 86% ---
100,00% ---
87,75%
AO3_c9 Percentage of coverage of ISO
27001 certifications
100% 100% 100% ---
100,00% ---
87,75%
AO3 e-learning excludes Germany.
AO7: Change in methodology, see AO7 Note in D.6.1.5 Methodological detailed information.