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D
Corporate Responsibility
D.3
Generating value for clients through innovative and sustainable solutions
Trusted partner for your Digital Journey
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& SOLUTIONS
OVERALL CUSTOMER SATISFACTION FOR BUSINESS PLATFORM
Target 2016
2013
H1
2014 2014
H1
2015
H1
2016
H2
2016
2015
7.9
8.1
8.3 8.3
8.4 8.5
8.7
NET PROMOTER SCORE FOR BUSINESS PLATFORM& SOLUTIONS
Target H2 -16
2013
H1
2014 2014
H1
2015
H1
2016
H2
2016
2015
16%
27%
43%
47%
53% 53%
65%
Overall past 3 years results confirmed this customer experience
business.
improvement process to be a key contributor to Atos sustainable
at building these loyalty drivers in the Group account
service behaviors, value delivered” and so going one step further
second step: “Driving loyalty, thanks to satisfactions, trust,
this process, and continued to build the core components of the
management.
Along 2016 Atos integrated newly acquired businesses as part of
Building client trust
D.3.1.2
geographies.
secure the deployment of standardized processes across all
across the world is the goal of Atos division. Worldwide divisions
organization working on the projects, services or solutions
To deliver to its clients the same experience, whatever the
is assessed through:
Such commitment at the heart of clients trust in Atos capabilities
(Security), and most of its services activities for ISO 20000;
activities and locations worldwide for ISO 9001 and 27001
Atos ISO multi sites certification covering 95%+ of Atos
•
process controls points are systematically implemented.
Atos Controls continual assessment program to secure that
•