Cross Brand Design Services(R) 5

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Distro Email Name Distro Email Address
BMA Logistics
BMA Scheduling
BMA OPS**
Name Title Office Email Contact For…
Dispatch Main Dispatch Number 508.553.7710 Main Dispatch - Truck/Delivery Team Related Questions/Issues
Ana Martins Dispatch Supervisor 508.553.7708 Updates on trucks, PODs, time windows
Kaitlyn Mclaughlin Operations Manager 508.553.7707 Dispatch issues, Routing/add-ons, Delivery Issues
Shawn Foley General Manager 508.553.7709 Add-ons, Driver issues, Escalations, In-home damages, All Carrier Related Issues
Lorna Scullin Furniture Medic Dispatch 781.316.6174
All Furniture Medic / In-Home Damages less than 30 days old.
All Damages/Defects Requests that occur/noticed after 30 days in home must first be emailed
to
Name Title Office Email Contact For…
BMA Scheduling 844.651.0616 All Customer Scheduling. Mon-Sat 8am - 6pm EST
**Mondays, Tue-Sat 4:30pm-6:00pm, and overflow handled by New Jersey**
Jessica McCully Customer Service Rep 2 508.553.7709 On-Site Customer Care Rep - Handles Replacements, Comp, Escalations
Kerri Jackson Customer Service Rep 2 508.553.7719 On-Site Customer Care Rep - Handles Replacements, Comp, Escalations
Name Title Office Email Contact For…
Steve Kunkel Admin - STS / Receiving 508.553.7714 Ship to Store Cartons, Scheduling of STS Cartons, Floorsets, Inbound Rec
Rich Heinricher Lead - Outbound 508.553.7716 Status updates on Outbounds, Customer Piece Research
Jim Haworth Lead - Inbound 508.553.7705 Status updates on Returns, Reschedules, Consumed, and Repair
Matt Mckenna Hub Operations Manager 508.553.7703 All BMA Related Operations, Concerns, Questions, Issues, Etc…
Andy Ray Hub General Manager 508.553.7701 Major Escalations / Customer Holds & Partials / Issues not being handled in a timely manor.
Best contact method is Email
Contact Order Name Cell
1 Ana Martins 617.413.3532
2 Kaitlyn Mclaughlin 978.408.3908
3 Shawn Foley 617.413.9524
4 Matt Mckenna 508.406.8537
5 Andy Ray 901.730.4298
After hours dispatching - (updates on trucks, PODs, time windows, etc) - Please leave message if no answer
Please Reach out to Kaitlyn if no response from Ana
Please Reach out to Shawn if no response from Kaitlyn
All BMA Related Operations, Concerns, Questions, Issues, Etc… that can not wait until next business day
Major Escalations that can not wait until next business day
Used For: Issues NOT related to Fidelitone/Delivery Drivers or Customer Scheduling
**This contains only WSI Hub Staff (Clerks, Admins, Leads, and Management)BMA Carrier/Deliveries: Fideltione Final Mile
BMA Scheduling (On-site Scheduling at the Franklin, MA Facility)
BMA Hub Operations
After Hours Dispatch Calling Contact List
Contact For…
Boston (BMA) Furniture Hub Contact List - Store Quick Reference
**BMA Furniture Hub is a Tuesday - Saturday Facility**
HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES
Distro Defined Usage
Used For: 3rd Party Fidelitone (Routing, Cancelations, Truck Tracking, Add-On Requests, and anything delivery driver related)
Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, and anything related to scheduling customers)