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Distro Email Name Distro Email Address
LAK HUB
lakelandhub@wsgc.comLAK Scheduling
lakhubscheduling@wsgc.comName
Title
Office
Contact For…
LAK Scheduling
n/a
lakhubscheduling@wsgc.comAll store scheduling requests
Jennifer Echols
Administrative Asst.
863-686-9193
jechols@wsgc.comReplacements and All Furniture Medic/In-Home Damages
Laura Sanchez
Customer Service Rep 1
844-651-0615
lsanchez@wsgc.comHandles Replacements, Customer Service Issues, and High Profile Orders
Valessa Claude
Customer Service Rep 1
844-651-0615
vclaude@wsgc.comHandles Replacements, Customer Service Issues, and High Profile Orders
Cassandra Williams
Customer Service Rep 1
844-651-0615
cwilliams3@wsgc.comHandles Replacements, Customer Service Issues, and High Profile Orders
Jim Wortman
OPS Manager
863-686-9193
jbwortman@wsgc.comOn site Operations Manager - Handles Higher Level Customer Escalations
Name
Title
Office
Contact For…
Frances Lamantia
Administrative Asst.
732-992-2200
flamantia@wsgc.comShip to Store Cartons, Scheduling of Store Cartons, Floorsets
Julia Bellino
OPS Manager
732-558-5070
jbellino@wsgc.comAll Escalated LAK Related Operations, Concerns, Questions, Issues, Etc…
Jim Wortman
OPS Manager
863-686-9193
jbwortman@wsgc.comAll Escalated LAK Related Operations, Concerns, Questions, Issues, Etc…
Richard McDonald
ROM Southeast
828-459-5563
rmcdonald@wsgc.comMajor Escalations / Customer Holds & Partials / Issues not being handled
in a timely manner.
Name
Title
Cell
Jim Wortman
OPS Manager
863-686-9193
Julia Bellino
OPS Manager
732-558-5070 (Contact 2nd) Escalations / Store Inquires / Etc.
James Adams
OPS Manager
954-513-8098
Richard McDonald
ROM Southeast
828-292-8002 (Contact 4th) Escalations / Store Inquires / Etc.
LAK Scheduling
LAK Hub Operations
After Hours Dispatch Calling Contact List
Contact For…
(Contact 1st) Escalations / Store Inquires / Etc.
(Contact 3rd) Escalations / Store Inquires / Etc.
Lakeland FL (LAK) Furniture Hub Contact List - Store Quick Reference
**LAK Furniture Hub is a Monday - Saturday Facility**
HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES
Distro Defined Usage
Store issues and escalations. Emails will be routed to the appropriate specialist
Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, Add-On Requests, and anything related to scheduling customers)