Cross Brand Design Services(R) 5

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Distro Email Name Distro Email Address
SFO Hub Escalations
CSC Associates SFOHubCustomerService@wsgc.
com
SFO Scheduling m
Name Title Office Email Contact For…
Edward Davies Retail Admin 510-669-8612 Ship to Store Cartons, Scheduling of Store Cartons, Floorsets
Deisy Valdivia Retail clerk Ship to Store Cartons, Scheduling of Store Cartons, Floorsets
Dorothy Guess Customer Service Rep 2 510-669-8600 On-Site Customer Care Rep
Liz Iwata Customer Service Rep 2 510-669-8618 On-Site Customer Care Rep
Pamela Clark Customer Service Rep 2 510-669-8620 On-Site Customer Care Rep
Sheri Johnson Customer Care Admin. 510-669-8617 On site CSC Lead - Handles Customer Service Escalations and High profile orders
Jennifer Martinez CSC Lead 510-669-8610 On site CSC Lead - Handles Customer Service Escalations and High profile orders
Adam Smith CSC OPS Manager 510-669-8633 On site CSC Operations Manager - Handles Higher Level Customer Escalations
Name Title Office Email Contact For…
Kay Manning Administrative Asst. 909-468-0231 Partials, Ship to Store Cartons, Scheduling of Store Cartons, Floorsets
Christopher Madrid Returns lead
Kao Saechao Outbound lead
Luis Echeverria Landa Outbound lead lecheverrialanda
Eldridge Johnson Inbound lead
Jason Moll ROM West
510-426-3930
cell
Major Escalations / Customer Holds & Partials / Issues not being handled in a timely manner (2nd requests
after the GM has been alerted on previous requests and/or major escalations).
Name Title Cell
Marqus Coleman SFO GM
Jason Moll ROM West 510-426-3930 Escalations / Store Inquires / Etc.
Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, Add-On Requests, and anything related to scheduling customers)
SFO Scheduling
SFO Hub Operations
After Hours Dispatch Calling Contact List
Contact For…
Escalations / Store Inquires / Etc.
San Francisco (SFO) Furniture Hub Contact List - Store Quick Reference
**SFO (based out of Richmond, CA) Furniture Hub is a Monday - Saturday Facility, with CS coverage on Sunday**
HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES
Distro Defined Usage
Store issues and escalations. Emails will be routed to the appropriate specialist
Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, Add-On Requests, and anything related to scheduling customers)