Cross Brand Design Services(R) 5

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Distro Email
Name Distro Email Address
Escalations
CSC Associates
CRB OPS
Name Title Office Email Contact For…
Inbound n/a All store scheduling requests
Customer
Service Customer Service Coordinator High Profile Orders
Escalations Administrative Asst. All Furniture Medic/In-Home Damages
Customer Service Rep 2 On-Site Customer Care Rep - Handles Replacements and Customer Comp
Customer Service Rep 2 On-Site Customer Care Rep - Handles Replacements and Customer Comp
Customer Service Rep 2 On-Site Customer Care Rep - Handles Replacements and Customer Comp
CSC Lead On site CSC Lead - Handles Customer Service Escalations
Brad Smith CSC OPS Manager 720-683-3114 On site CSC Operations Manager - Handles Higher Level Customer Escalations
Name Title Office Email Contact For…
Ashsali Hamlet Administrative Asst. 303-307-1817 Ship to Store Cartons, Scheduling of Store Cartons, Floorsets
Brett Snodgrass Administrative Asst 682-218-5598
Kay Manning Administrative Asst. 909-468-0231 Partials, Ship to Store Cartons, Scheduling of Store Cartons, Floorsets
Returns OPS MGR DEN Ops Manager (Oversees All Floorsets) - RTL Inquires
Outbound OPS MGR DEN Ops Manager (Outbound)
Inbound OPS MGR DEN Ops Manager (Inbound)
DENVER HUB n/a All Escalated CRB Related Operations, Concerns, Questions, Issues, Etc…
Jason Moll ROM West
510-426-3930
cell
Major Escalations / Customer Holds & Partials / Issues not being handled in a timely manner (2nd requests after the GM has been alerted
on previous requests and/or major escalations).
Name Title Cell
Brad Smith Ops Mgr 303-919-9708
Keith Lilley ROM West (619)955-3659 Escalations / Store Inquires / Etc.
Used For: Issues NOT related to Delivery Drivers or Customer Scheduling
DEN Scheduling
DEN Hub Operations
After Hours Dispatch Calling Contact List
Contact For…
Escalations / Store Inquires / Etc.
Denver (DEN) Furniture Hub Contact List - Store Quick Reference
**DEN Furniture Hub is a Monday - Saturday Facility**
HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES
Distro Defined Usage
Store issues and escalations. Emails will be routed to the appropriate specialist
Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, Add-On Requests, and anything related to scheduling customers)