Cross Brand Design Services(R) 5

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Distro Email Name Distro Email Address
Fast Response
CSC Associates
CMH OPS
Name Title Office Email Contact For…
Erica Cunningham Administrative Asst. 614-871-7154 All store scheduling requests
Mallory Williams CSR2 614-871-7161 High Profile Orders
Mallory Williams CSR2 614-871-7161
All Furniture Medic/In-Home Damages / Handles Customer Service
Escalations
Mallory Williams CSR2 614-871-7161 On-Site Customer Care Rep - Handles Replacements and Customer Comp
Shay Northup CMH HUB OPS Manager 614-801-4044 On site CSC Operations Manager - Handles Higher Level Customer Escalations
Name Title Office Email Contact For…
Erica Cunningham Administrative Asst. 614-871-7154 Scheduling of Store Cartons & Floorsets
Nicholas Spencer Team Lead 614-871-7158 Inbound Hub
Michael Gallion Team Lead Outbound Hub
Shay Northup Hub OPS MNGR 614-801-4044 All Escalated CMH Related Operations, Concerns, Questions, Issues, Etc…
Eric Guiliano Hub OPS MNGR 614-801-4048 All Escalated CMH Related Operations, Concerns, Questions, Issues, Etc…
Jake Burger ROM Central 614-871-7150 Major Escalations / Customer Holds & Partials / Issues not being handled in a
timely manner.
Name Title Cell
Shay Northup CMH HUB OPS MNGR 949-813-2194
Eric Guiliano CMH HUB OPS MNGR 719-661-4132 Escalations / Store Inquires / Etc.
Used For: Issues NOT related to Delivery Drivers or Customer Scheduling
CMH Scheduling
CMH Hub Operations
After Hours Dispatch Calling Contact List
Contact For…
Escalations / Store Inquires / Etc.
Columbus Hub (CMH)
**CMH Furniture Hub is a Monday - Saturday Facility**
HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES
Distro Defined Usage
Store issues and escalations. Emails will be routed to the appropriate specialist
Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, Add-On Requests, and anything related to scheduling customers)