332 / 393
Distro Email Name
Distro Email Address
Home Delivery Solutions
DeliverySupportTeam@wsgc.comCSC Associates
COIHubScheduling@wsgc.comHD Routing & Service
WCHubsRouting@wsgc.comName
Title
Office
Contact For…
Ken Gable
CSC OPS Manager
909-468-0281
kgable@wsgc.comOn site CSC Operations Manager - Handles Higher Level Customer Escalations
Fernando Ravega
CSC Lead
909-468-0217
rravega@wsgc.comOn site CSC Lead - Handles Customer Service Escalations
Mayra Ramirez
CSC Lead
909-468-3015
mramirez@wsgc.comOn site CSC Lead - Handles Customer Service Escalations
Blanca Guzman
Customer Service Rep 2
844-833-2671
blguzman@wsgc.comOn-Site Customer Care Rep - Handles Replacements and Customer Comp
Deserie Barron
Customer Service Rep 2
844-833-2671
dbarron@wsgc.comOn-Site Customer Care Rep - Handles Replacements and Customer Comp
Janet Garza
Customer Service Rep 2
844-833-2671
jgarza1@wsgc.comOn-Site Customer Care Rep - DQT
Mayra Hermosillo
Customer Service Rep 2
844-833-2671
mhermosillolopez@wsgc.comOn site CSC Lead - Handles Customer Service Escalations
Michele Cortinas
Customer Service Rep 2
844-833-2671
mcortinas@wsgc.comOn site CSC Lead - Handles Customer Service Escalations
Christina Hernandez
Routing & Service
909-468-0224
chernandez3@wsgc.comHome Delivery Service/Routing - COI & Den
Angel Ramos
Routing & Service
909-468-0228
aramos5@wsgc.comHome Delivery Service/Routing - SFO
Name
Title
Office
Contact For…
Kay Manning
Administrative Asst.
909-468-0231
kmanning@wsgc.comPartials, Ship to Store Cartons, Scheduling of Store Cartons, Floorsets
Jorge Alcantar
Outbound OPS MGR
909-468-0270
jalcantar@wsgc.comCRB Ops Manager (Outbound)
Gypsy German
Inbound OPS MGR
909-468-2560
ggerman@wsgc.comCRB Ops Manager (Inbound, Returns, IC}
Regino Silva
Hub Lead
909-468-0239
rsilva@wsgc.comJason Moll
ROM West Coast
925-726-7086
jmoll1@wsgc.com@wsgc.com
Major Escalations / Customer Holds & Partials / Issues not being handled in a timely manner.
Used For: All routing requests for TF, Add-ons, special routing needs
COI Scheduling
COI Hub Operations
City of Industry (COI) Furniture Hub Contact List - Store Quick Reference
**COI Furniture Hub is a Monday - Sunday Facility**
HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES
Distro Defined Usage
Post Home Deliver, Store issues and escalations. Emails will be routed to the appropriate specialist
Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, and anything related to scheduling customers)