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2018 OSD Departmental Highlights
pg. 8
Web Development and Support
Administrative
~1,600 WebFile Support requests resolved in 2018.
~500 site update requests (includes VWC, VVF, VENCA, and Intranet)
WebFile Broadcast Messaging
The Outreach Services department implemented the ability to send real-time broadcast messages to all
webfile users. This functionality would be used to alert users of system issues, planned outages and
other events that would impact the users. This enterprise functionality would support broadcasting to
subsets of webfile users (Claimants, Attorneys, PEO, VVF, etc…) or all users. It would also support
messaging that appears for a timed interval then discontinues.