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Cover
1

2018 Outreach Services Strategic Goals
3

OSD New Hires, Transfers or Promotions
3

Above and Beyond Award Winners
3

Customer Contact Center Employee of the Month
4

Customer Contact Center Metrics
5

2017 VWC Annual Report (Published September 2018)
6

2018 VWC Educational Conference Highlights
7

Web Development and Support
8

Marketing and Public Relations Accomplishments
9

Form Revisions
14

Agency Highlights Report
16

Training Aids
18

Workers' Comp Mailer/CFB Packet Revamp
19

MFS Reference Tool FAQ & Video
20

Building Signage
22