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olunteerism Strategy
Discussion Paper : 2017
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Queensland Fire and Emergency Services
OURFUTUREDIRECTION
-1-
OUR
FUTURE
DIRECTION
To be better informed of current volunteer experiences and
satisfaction levels, and to identify potential barriers to volunteerism
within QFES, the department commissioned TNS to undertake the
2016 QFES Volunteer Survey.
This was undertaken to follow-up and build on results from the 2014 survey. A total of
5205 volunteers participated in the 2016 survey from across QFES. While the survey
highlighted that overall satisfaction of respondents with the volunteer experience is
very positive, it did identify key areas for improvement. These were:
• for QFES to provide more relevant and timely communication to volunteers
• to increase the effectiveness of trainers
• to improve leadership skills across all levels of the department
• to increase training in appropriate workplace behaviour
• to provide support in relation to bullying
• for volunteers to receive a level of focus from the department
on a day-to-day basis as well as during times of crisis.
As a department, QFES has examined the challenges we are facing regarding
sustainability and also listened to the opinions and experience of our volunteer
workforce. This, coupled with increased engagement, collaboration and shared
understanding will enable us to develop a forward-thinking strategy to build the
capabilities for our department and community to face the challenges of tomorrow.
What we are doing