Lathrop, MO 2017 Directory

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4 advanced technology. exceptional service.
When will I receive my bill?
LTC Networks® mails bills at or near the first day of each
month. You should receive your itemized bill within the
first few days of the month. If you do not receive your
bill, please call our business office at (816) 528-4211;
we will mail you a copy of your current bill at no charge.
How can I pay my bill?
You may mail your payment as directed on your bill, or
you may pay in person at our business office at 3406
Miller St., Bethany, MO. Payment can also be made
in person at Goppert Financial Bank located at 710
Oak St., Lathrop, MO. We also offer automatic bank
deduction, debit and credit card payment abilities. You
may also pay online by going to and clicking on
eBill. Contact the business office for more information.
When does my bill become delinquent?
Your bill will be declared delinquent if it is still unpaid
on the 21st day after the first mailing.
How I can I dispute a charge on my bill?
If you believe a charge appearing on your bill is in error,
you can inquire and/or dispute a charge by calling,
writing or coming into our office. You may call us by
dialing 777 or 816-528-4211, or you may come in the
office at 3406 Miller St., Bethany, MO., between the
hours of 8 a.m. to 5 p.m. Monday through Friday, except
holidays.
When can my phone service be disconnected?
Your phone service can be disconnected when you
have not paid delinquent charges, have failed to pay
a required deposit, or failed to comply to a settlement
agreement, misrepresented your identity, or refused
to allow inspection of company’s facilities and as
provided by any state and/or federal law.
Basic local phone service cannot be disconnected for
non-payment of a delinquent charge for other than
basic local phone service.
Phone service will not be disconnected on days when
the office is not open for business or on the day before
the office will not be open for business.
Phone service may not be disconnected prior to the
10th day after notice has been given of the company’s
intent to do so. (Company will mail a ten-day reminder
notice and make one attempt to call the subscriber to
be disconnected.)
The Company may block access to toll and eliminate
any optional service and/or features for non-payment
of charges for those services.
How can I have my discontinued service restored?
You can have your discontinued service restored by
paying all undisputed charges and the required deposit,
if any, or the Company may elect to enter into a
settlement agreement with you that would restore your
service. You may be assessed a charge for restoring
service and the Company may require a deposit.
When is a deposit or guarantee required?
You may be required to post a deposit or provide a
guarantee of payment if you fail to meet our credit-
worthiness criteria. Call our office to inquire about our
credit-worthiness criteria.
How can I file a dispute/complaint?
If you have a dispute/complaint with LTC Networks®,
it may be resolved by contacting the District Manager
at 3406 Miller St., Bethany, MO 64424, or call 1-800-
551-1930. A “dispute” must be registered with the
Company prior to the delinquent date in order to avoid
discontinuance of service. If your complaint is still not
resolved, you may contact the Missouri Public Service
Commission which regulates LTC Networks®. You
may also contact the Office of Public Counsel; they
represent the public (residential customer) before the
Public Service Commission.
Customer Provided Equipment
Under Federal Communications Commission (FCC)
guidelines, you may supply your own phone or other
terminal equipment and connect it directly to the
nationwide phone network. You are not required to
obtain your phone or other terminal equipment from
the phone company in order to receive service. Rates
and services are provided on an equal basis whether
you provide your own equipment or obtain it from the
phone company.
Customer Rights And Responsibilities
Missouri Public Service Commission
Governor Office Building
200 Madison St.
P.O. Box 360
Jefferson City, MO 65102-0360
1-800-392-4211 or
TDD Hotline 1-800-829-7541
Office of Public Counsel
Governor Office Building
200 Madison St., Suite 650
P.O. Box 2230
Jefferson City, MO 65102-7800
1-573-751-4857
1-866-922-2959