7 / 116
5
®
www.grm.netIf you supply your own phone or other terminal
equipment it must be approved by the FCC and
you are responsible for its proper connection,
maintenance, and repair. The phone company will
verify the condition of a line if requested at no charge.
A charge will apply for each visit by the phone
company to a customer’s premises in connection
with a service difficulty when it is determined that
the difficulty was due to a condition in a customer-
provided phone or other terminal equipment.
A service charge may be incurred if the phone
company visits the premises of customer and the
service difficulty or trouble is found to have been
caused by the customer’s equipment or facilities.
If you have any questions concerning the use of the
customer provided equipment, please contact the
business office.
Relay Service For The
Hearing / Speech Impaired
Relay Missouri Service And How It Works
Missourians with hearing/speech impairments using
a telecommunications device for the deaf (TDD) will
be able to communicate with people using standard
telephone equipment. Missourians without hearing/
speech impairments using standard telephone
equipment can call a TDD user. Relay Missouri will
utilize specially trained agents located at the Relay
Missouri Center to relay conversations between parties.
Relay Missouri Service Center
This center will operate and handle calls 24 hours a
day, seven days a week. The center relay assistants
can instruct you in making long distance calls.
How To Use Relay Missouri
TDD callers can access the Relay Missouri
Center by calling toll free: dial 711 or 1-800-RELAY-
MO (1-800-735-2966).
Voice callers can access the Relay Missouri Center by
calling toll free: dial 711 or 1-800-735-2466.
Upon reaching the center, provide the relay agent with
the area code and telephone number you wish to call.
If making a long distance call, advise the relay agent of
the type of call you are making (direct dial, credit card,
collect, person to person, etc.) and how you wish to
pay (if using calling card, credit card or third number
billing, you will need to provide your name and the
necessary billing numbers).
Residence Rates
Phones located in a residence and used primarily for
domestic purposes are entitled to the rate for resident
service. If, however, such service is used substantially
for, or advertised for business purposes, the business
rate may be applied.
Business Rates
Service subject to the business rate may be
determined by the location of the phone instrument,
or the primary use made of the service. The business
rate will apply when the phone is located on premises
primarily and essentially used for, business purposes
such as offices, stores, shops, factories and garages.
The business rate may also apply to phones located
in domestic establishments when the service is used
substantially for, or advertised for, business purposes.
Toll Calls
A phone subscriber has the right to refuse the privilege
of using his phone to any person whom he desires to
exclude from its use, and having this privilege, all toll
calls placed over such subscriber’s phone by any other
person will be charged to the subscriber’s account. No
account or credit charges will be extended to any
person other than subscribers whose accounts and
bills payable are kept current.
Directory Errors And Omissions
Claims for damages due to errors or omissions in
directory listings will be limited to prorated charges for
the directory listing that is affected.
Non-Published / Non-Listed
To prevent your name and phone number from
appearing on the Caller ID display of a person
receiving a call, dial *67 before each call. Your number
will then appear as “private call” to the called party.
CPNI
Under FCC rules governing the use and disclosure of
Customer Proprietary Network Information (CPNI), we
are only allowed to discuss CPNI at our retail locations
with those individuals listed as an authorized user on the
account and present a valid government issued photo ID.
CPNI includes call detail information and certain account
information. For phone inquiries, other rules dictate how
we authenticate a customer. You may add authorized
users to your account by contacting the
business office.
Customer Rights And Responsibilities