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2014 Best

Practices Study

Agencies

with

Revenues

Under

$1,250,000

13

Analysis of Agencies with Revenues Under $1,250,000

Key Benchmarks

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Compensation

Selling

Operating

Administrative

0%

10%

20%

30%

40%

50%

60%

Average

+25% Profit

+25% Growth

5.1% 3.5%

5.5%

17.3%

12.4%

16.5%

2.3%

0.3%

2.3%

52.2% 52.2%

38.3%

Average

+25% Profit

+25% Growth

Administrative Expenses

Amortization of Intangibles

0.9%

0.2%

1.0%

Officer Life

0.2%

0.1%

0.3%

Interest

1.0%

0.0%

0.9%

Other

0.2%

0.0%

0.0%

Total Administrative

2.3%

0.3%

2.3%

Total Expenses

77.3%

54.5%

76.5%

Pre-Tax Profit (Loss)

22.7%

45.5%

23.5%

EBITDA

25.6%

45.8%

26.4%

Average

+25% Profit

+25% Growth

Expense Growth Over Prior Year

Compensation Expense

5.6%

-6.1%

7.7%

Selling Expense

-4.8%

-7.4%

-14.2%

Operating Expense

7.1%

5.9%

10.7%

Administrative Expense

4.0%

*

*

Expenses

(as % of Net Revenues) —

continued

Expenses

(as % of Net Revenues)

*Insufficient Data