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Finance & Technology
Division
Performance Measures
2014
Budget
2015
Budget
2016
Budget
2017
Budget
2018
Budget
2019
Financial
Services
# of quarterly reports submitted to Council
3
[Budget 3]
3
3
3
3
3
Financial
Processing
# of invoices paid by Accounts Payable
76,140
a
[Budget 74,235]
77,663
79,216 80,800 82,416 84,065
# of invoices created by Accounts
Receivable
4,498
b
[Budget 3,825]
4,588
4,680
4,773
4,869
4,966
# of electronic invoices received by
Accounts Payable
9895
10038
10184
10331
10481
10633
% of staff receiving electronic pay stubs
70%
c
[Budget 70%]
80% 90% 100% 100% 100%
% of Homeowner Grants claimed online
50%
[Budget 53%]
54% 55% 56% 56% 56%
Information
Technology
Core Business Technology Services
availability
99.8% 99.9% 99.9% 99.9% 99.9% 99.9%
Risk Management
Average # of days non‑litigated liability
claim open
136
d
[Budget 159.8]
100
95
90
85
80
Internal Audit
% of scheduled audits completed as per
Corporate Audit Plan
100%
[Budget 80%]
80% 80% 80% 80% 90%
% of completed audit reports that result
in recommendation for change
100%
[Budget 80%]
90% 90% 90% 90% 90%
a
Accounts payable invoices processed are variable due to timing of receiving invoices as well as the variation of capital projects year over year.
b
Accounts receivable
invoices created are variable due to variation in cost sharing agreements and activity levels in various City departments.
c
Increase due to RCMP department now
receiving electronic paystubs.
d
Less than budgeted due to less claims than prior years which allowed staff to investigate faster and close sooner. Due to the variable
nature of claims, future targets have not been revised.
37
Performance measures