Cap Gemini - Registration Document 2016

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PRESENTATION OF THE GROUP AND ITS ACTIVITIES
1.5 A solid performance in 2016, reflecting further maturity of the Group
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24 Registration Document 2016 — Capgemini
Capgemini publications: a 360° view of our clients’ challenges 1.5.8
Anticipating companies’ challenges, analyzing trends in their markets and understanding the impact that new technologies will have on
their business are just some of our missions at Capgemini. This is why the Group compiles several dozen reports and thematic studies
every year. Produced by Capgemini, often in collaboration with respected partners, these are leading publications in their field. Here is a
selection of the reports and studies published in 2016.
You can find full versions of all of the Group’s publications at:
Operational Analytics
Organizations have started to use these efficiency gains as the
underlying basis to also improve the customer experience. Our
latest survey of more than 600 executives from the US, Europe
and China finds that over 70% of organizations now put more
The impact of operational analytics is not confined to improving
the efficiency and performance of operational processes.
emphasis on operations than on consumer-focused processes for
their analytics initiatives.
World Retail Banking Report
With the increasing prominence of Fintech firms in the industry,
experience.
the World Retail Banking Report 2016 by Capgemini and Efma
explores customer experience globally, customers’ perception of
Fintech firms and why evolving a Digital banking ecosystem is
critical for banks to remain relevant and deliver superior customer
Digital Telco Research
customer satisfaction and revenue growth.
operating model will help telco operators to outperform in
threats of challenges brought by pure Digital players. Realizing the
benefits of the Digital transformation for their own business and
Being at the heart of the Digital economy, driving and enabling the
changing consumer behaviors, telco operators are also facing the
Rise of the Innovation Empires
where innovation centers cluster. However, as the innovation
center phenomenon has continued to spread globally, a number
of new ‘empires’ have emerged where innovation centers are
flourishing.
Silicon Valley still remains the hub of the world’s most dominant
innovation “empire” – a location of a thriving innovation ecosystem
World Wealth Report
conditions that drive change in the Wealth Management industry.
The Industry’s leading benchmark for tracking high net worth
individuals (HNWIs), their wealth, and the global and economic
Consumer Insights
in operations.
agenda for over 80% of Consumer Product companies.
Companies are using consumer insights to enhance the
effectiveness of marketing campaigns, to roll out new products
and refine existing ones, and obtain cost savings and efficiencies
With the growth in channel data on consumers, our new research
shows that consumer insights is a core part of the strategic
World Quality Report
value from Digital Transformation programs.
impact of trends like Internet of Things, where organizations seek
to disrupt with Digital at an ever faster pace when it comes to
Quality Assurance (QA) and Testing function, which is increasingly
required to transform into a business enabler and secure client
This eighth edition of the World Quality Report illustrates the
World Payments Report
global payments landscape. By partnering with BNP Paribas, in
this year’s report, in addition to bringing insightful analysis of the
global non-cash transaction environment to banks, we have
provided our insights on transaction banking as well.
The 2016 World Payments Report examines developments in the
Asia Pacific Wealth Report
change in the Wealth Management industry.
With a specific focus on Asia Pacific, this report is the Industry’s
leading benchmark for tracking high net worth individuals (HNWIs),
their wealth, and the global and economic conditions that drive
European Energy Markets Observatory
The rapid increase in the share of renewables has destabilized the
innovation, in order to grow profitable revenue streams.
wholesale electricity markets, and as a result, their low prices
challenge the health of Utilities. Utilities must therefore quickly
adapt their business models to these new realities and accelerate
Digital transformation efforts focused on productivity, agility and
World FinTech Report
insurance, and wealth management.
range of services and innovations spanning banking, payments,
FinTech disruption in Financial Services is unprecedented. This
report brings to light the areas where leaders are shaping a new