Chemical Technology April 2015

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FOCUS ON PUMPS & VALVES
Having sold hundreds of thousands of KSB pumps over the past
six decades, the important task of supplying after sales services
is undeniably one of the most important services offered by and is
prioritized throughout each division as a result.
Mission critical
According to KSB Pumps and Valves aftermarket sales manager,
Andreas Gremels, as a first-choice supplier of pumps for important
applications such as bulk and municipal water authorities, power sta-
tions, petroleum refineries, mines, irrigation schemes and industry,
the company has also introduced advanced condition monitoring
equipment to assist customers with preventative maintenance and
optimization of pump systems.
KSB’s advanced SES Efficiency System is able to do a complete
energy efficiency analysis, detect variations in flow rates, vibrations
and other clues that it interprets and analyses in real time to opti-
mize pumping systems and assist with the scheduling of appropriate
preventative maintenance to ensure the least disruption on liquid
transfer systems.
Simultaneously, field staff and service personnel are able to assist
customers with the operation and maintenance of pumps anywhere
on African soil. Depending on the size and scope of the pumping
operation KSB Pumps are able to make available framework agree-
ments in regards to service, repairs and spares.
Spares for Africa
“It is important that we keep the wheels of our customers’ opera-
tions running efficiently at all times and for this we maintain a mas-
sive stock of spare parts at our Spare Parts Distribution Centre in
Germiston. Appropriate stocks are also maintained wherever they
may be required throughout our branch and dealer network in Africa.
“Considering that we have operational pumps that were installed
in the early 1950s, our logistics and resource planning systems are
highly advanced to enable us to track and measure requirements
of our massive customer base as required. Data input by our sales
teams is tracked and entered into the system to ensure that spares
holding can be accurately allocated for the pump population.
“All spares for our standard range of pumps are kept on site, while
special agreements are put in place with customers who operate
any of our specialised pump systems. The services and spares are
available for the full range of products offered by KSB Pumps and
Valves, including upgrading of pumping systems, pumps, valves and
related products,” concludes Andreas.
KSB Pumps and Valves, Annett Kriel, Tel: (011) 876 5600, Fax: (011)
822 1746, Email: Web: .
co.za z
Maintaining Africa’s pumps
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Chemical Technology • April 2015