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CONSTRUCTION WORLD
JANUARY
2016
TRUCKING
service manager. “We have examined technical competitiveness of
‘cheaper’ parts on the market and find disturbing differences. Take an
Isuzu genuine clutch assembly for example – the genuine Isuzu truck part
has 17 differing components while the ‘copy’ clutch consists of only nine
components that reduce clutch performance, reliability and durability.”
Morgan conclude: “Major wearing Isuzu truck parts have been
subjected to price alignments that make the choice for a genuine Isuzu
truck part a ‘no-brainer’ – it’s worth investigating.”
The key to a sustainable ‘Enterprise’
Service is a word that describes customer needs well beyond the gates
of an OEM. Service is an aftermarket ‘Enterprise’ activity – it’s all about
how customers use a truck and achieve lowest total cost of ownership.
Service is about monitoring truck applications from cradle to grave and
The KANU acquisition will see Isuzu Trucks
change from being a typical commercial OEM
to an enterprise type of business that has
the capacity to initiate and build products
according to client specifications.
variable warranties that Isuzu Truck SA
is now introducing as a new and innova-
tive value to operating an Isuzu truck.
Uren offers a final and powerful
vision of where this new concept of
‘Enterprise’ is heading – “Isuzu Trucks’
franchise culture ... is to offer customers
the best ‘Aftersales’ experiences and in
doing so we sell trucks.”