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resulting in a machine schedule made up of individualised
patient appointments. Queue times are compared with
scheduled patient appointments to review the timeliness
of patients attending their appointment. The tool was
designed and released in October of 2010 for a trial period
of two months and has been in use in the department since
its introduction.
Figure 1: Traffic light system which compared individual
appointment duration against the scheduled appointment
time.
Conclusion
The development of an in-house KPI tool has many
advantages for a radiation oncology department.
Individual appointment times can be recorded and
adjusted to ensure adequate time is allocated for an
individual’s needs. Ensuring adequate scheduling results in
reducing patient waiting times and stress for treatment
staff. It also displays machine utilisation and overall
performance.