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TELL, SHOW, TRY, DO
You will use the principle of Tell, Show, Try, Do more as you grow as a
leader and mentor your new Members to master new skills such as their first
Shake Party and their first public speaking sharing their own success story.
Along the way, stay close to your downline Members. Remember everything
that they learn comes from you, so the way they will work with their customers
or Members will be the same as how you have been interacting with them.
Train your Members for success
Taking your Members through this principle, particularly in their first three months as a Member, will help them avoid making mistakes
that you may have done, and will allow them to become familiar with retailing and taking care of their customers more quickly. Here’s
an example of how you could apply Tell, Show, Try, Do:
Tell
Tell your Member how to make invitations for a Wellness
Evaluation and walk them through the process, from how to build
their 15 second pitch and how to use their badge, to how to do
a Wellness Evaluation and body composition analysis, and how
to suggest the best product programme that fits the customer’s
needs. Advise on how to close the sale with the customer and
most importantly, how to provide first-class customer service
after the sale – with weekly follow-ups and a re-ordering
schedule. This is the theory that they will soon put in practice.
Show
In the first month, your new Member may need help
understanding how the retailing cycle works. So, show your
new Members how to do it – invite them to come along with
you when you do your retailing and follow up, and let them
watch for a day. They need to see you approaching someone
you don't know and inviting them for a Wellness Evaluation. Ask
them to take notes and make sure they are ready before they
do it themselves. Do not rush this step, as it is critical to make
your Member feel comfortable and confident.
Try
Let your new Member try it out on you first by doing a role play
and then let them practice with their friends and family while
you are on hand to see how they are performing. Be ready to
provide them with feedback; it is perfectly normal for them to
make mistakes.
Do
When you feel comfortable, let them do it by themselves
without you by their side. Encourage them, rehearse with
them, and believe in them. Sometimes it takes a couple of
attempts for them to feel fully comfortable. Be readily available
in case they need to talk, and make sure you listen and answer
all their questions. If needed, practice with them a few more
times. After a few attempts, most Members will become fully
independent after their first customer order.