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PERFORMANCE MEASURES
ENGINEERING
Division
Performance Measures
(SustainabilityTheme)
Actual
Budget
2016 2016 2017 2018 2019 2020 2021
LAND
DEVELOPMENT
% of Engineering Requirements and Review
documents processed within six weeks of
referral by Area Planning based on complete
and quality submission from applicants’
consultants
(Economic Prosperity and
Livelihoods)
36% 50% 50% 55% 60% 70% 75%
REALTY SERVICES
Expenses as a % of lease/rental revenues
(Infrastructure)
42% 47% 46% 45% 45% 45% 45%
OPERATIONS
% reduction in illegal dumping cleanup costs
(Built Environments)
42% 40% 50% 50% 50% 50% 50%
Reduce Preventable Employee Injuries
by 90% over 5 years
(Health & Wellness)
0% 60% 70% 80% 90% 90% 90%
Solid waste diversion rate from disposal
(Ecosystems)
72% 72% 74% 76% 78% 80% 80%
DRAINAGE UTILITY
Length of Drainage Mains Renewed or
Replaced
(Infrastructure)
4,330 2,000 2,000 2,000 2,000 2,000 2,000
Number of Soil Site Inspections
(Infrastructure)
194
200
220
240
260
300
300
PARKING AUTHORITY
UTILITY
Pay Station reliability—% of time machines
operating properly
(Infrastructure)
92% 92% 93% 94% 95% 96% 96%
Total # of managed parking spaces—time/user
restricted and pay parking
(Infrastructure)
2,104
2,150 2,250 2,450 2,600 2,700 2,800
ROADS &
TRAFFIC UTILITY
Total # of marked pedestrian crossings
(Public Safety)
1,020
1,010
1,040 1,070 1,100 1,130 1,150
Streetlight energy savings - LED replacement
program
(KWh)
(Built Environments)
NA
NA 1,168,328 2,336,656 3,504,985 4,673,313 5,841,641
Safer Schools Education and Improvement
Program
(total #)
(Education & Cultural)
29
30
33
36
39
42
45
Total # of kilometers of cycling routes
(on-street and off-street)
(Built Environments)
565
560
575
590
605
620
635
SEWER UTILITY
% of sewer mains video inspected
(Built
Environments/Infrastructure)
51% 51% 56.2% 55% 63% 66% 69%
% of sewer manholes inspected
(Built
Environments/Infrastructure)
12.2% 12.2% 16.2% 19.7% 23.3% 26.6% 29.9%
SOLID WASTE
Kitchen Waste Program total # of residences
to date
(Ecosystems)
102,700 103,300 104,500 106,000 107,500 109,000 110,500
Solid waste diversion rate from disposal
(Ecosystems)
72% 72% 74% 76% 78% 80% 80%
SURREY CITY
ENERGY UTILITY
Connected Floor Area
(m 2 )
(Build
Environments)
69,754 110,000 178,000 245,000 314,000 411,000 525,000
Ratio of hours in service to total hours since
operating commenced
(Build Environments)
100% 100% 100% 100% 100% 100% 100%
WATER UTILITY
% of single family homes on water meters
(Built Environments)
72% 70% 72% 74% 75% 76% 77%
Average winter residential water consumption
(litres per capita per day)
(Built Environments)
257
265
263
261
259
257
255
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