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PERFORMANCE MEASURES
FINANCE & TECHNOLOGY
Division
Performance Measures
(SustainabilityTheme)
Actual
Budget
2016 2016 2017 2018 2019 2020 2021
FINANCIAL
REPORTING
# of quarterly reports submitted to
Council
(Infrastructure)
3
3
3
3
3
3
3
FINANCIAL
PROCESSING
# of invoices processed by Accounts
Payable
1
(Infrastructure)
82,259 79,324 83,904 85,582 87,294 89,040 90,821
# of invoices created by Accounts
Receivable
2
(Infrastructure)
7,725
6,742
7,980
8,037
8,198
8,362
8,529
# of electronic invoices received by
Accounts Payable
(Infrastructure)
41,459 26,786 42,288 43,134 43,997 44,877 45,774
% of staff receiving electronic pay stubs
(Infrastructure)
100% 100% 100% 100% 100% 100% 100%
% of Homeowner Grants claimed online
(Infrastructure)
70% 66% 70% 70% 70% 70% 70%
INFORMATION
TECHNOLOGY
First Tier Resolution
(Infrastructure)
59% 61% 61% 62% 62% 62% 62%
RISK MANAGEMENT
Average # of days a non- litigated claim is
open
(Infrastructure)
163
100
95
90
85
80
75
Total Cost of Risk per Capita
(Economic
Prosperity)
$3.72
$3.72
$3.70
$3.68
$3.66
$3.65
$3.63
INTERNAL AUDIT
% of scheduled audits completed as per
Corporate Audit Plan
(Infrastructure)
93% 85% 85% 85% 85% 90% 90%
% of completed audit reports that
result in recommendation for change
(Infrastructure)
93% 90% 90% 90% 90% 90% 90%
1
Accounts payable invoices processed are variable due to timing of receiving invoices as well as the variation of capital projects year over year.
2
Accounts receivable invoices created are variable due to variation in cost sharing agreements and activity levels in various City departments.
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