Activity
9
If in doubt ask the guests – most people with disabilities would far rather be asked how
you can help them rather than you making assumptions.
Whoever the guest you need to remember to:
• Acknowledge and greet every guest
every time, but be yourself. In addition,
you should always say please, thank you
and good-bye
• Maintain service standards through
our Guest Experience programme. This
measures our service standards and by
using these standards you will ensure
your business achieves 100% every time
• Go the extra mile and give that little bit
– it really does make a BIG difference
• Be fast, fair and friendly
I Care About Our Guests
Remember!
