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GAZETTE
MARCH 1988
From the President. . .
The Qua l i ty of t he
Serv i ce
Do to others as you would like to
have done to yourself.
All of us are critical of the poor
or inefficient service. We don't like
being kept waiting. We like to know
what is happening to our case and
if there is a problem we like to be
informed of what is wrong.
Apply this to your own practice.
Did you keep clients waiting last
week?
Did you follow something up that
you promised to do?
Did you inform your client about
the problem in his case?
Very few of us can put our hands
on our hearts and answer " No " to
these questions.
So tomorrow, call your secretary
in and make an appointment diary
for the week and keep it. No more
will you allow the person who
drops in for a chat and only to see
you for a second, to upset your
schedule.
Make an extra carbon of the
letter you write to the other side
and send it to your client. If he gets
this, he will not be ringing in to find
out what is happening.
These are simple matters and
probably a lot of you are doing
them already. What they do is to
show to the client how important
be is in your eyes and how
concerned you are to give him the
best service that you can.
Remember the client is the most
important person in your office.
There is nothing more satisfying or
Pleasant than the client who says
"thank you" for a service well done
and there is nothing that bills a
practice quicker than the satisfied
client.
Tomorrow let us have a look at
our office and see what we can do
to improve. Rest assured that there
are many matters which deserve
our attention. Even the imple-
mentation of some of these will
leave you a better and more
efficient solicitor.
Thomas D. Shaw
President
EMPLOYMENT FORUM
Readers are reminded that the
next Employment Forum will be
held in the President's Hall,
Blackhall Place, Dublin 7, at 6 . 00
p.m. on Thursday, 14th April.
W i th more and more solicitors
taking up emp l o yme nt abroad -
especially in England - this Forum
will be seen as interesting and
opportune.
C O M P A NY
S E CR E T A R I AL
C O N S U L T A NT
PETER H. QUINLAN
MBA, AITA
OFFERS
A
COMPLETE
COMPANY SERVICE
Advice on Corporate Procedures
Drafting of Resolutions and Minutes
Arrangement of Company Meetings
Searches and Updates of
Company Records
Filing Returns and Other Compliance
67 LANSDOWNE ROAD
DUBL IN 4
Tel.: (01) 684245
Q. Who was the first President
of the Law
Society?
Q. "SAK!"
was a pseudonym
for
whom?
Q. What constituency
does Michael
Bell
represent?
YOUNGER MEMBERS COMMI TTEE QU I Z -N IGHT
Sponsored by the Irish Permanent Building Society
ROYAL MARINE HOTEL, DUN LAOGHAIRE, DUBLIN.
• • •
THURSDAY 7 th APRIL 1988 at 8 . 00p .m.
In aid of the Solicitors'
Benevolent
Association
Contact:
JOSEPH SWORDS
-
or -
P. D. Gardiner & Sons,
Solicitors,
99 Upr. George's St.,
Dun Laoghaire,
Co. Dublin.
Tel. 800172 / 800876
JOHN LARKIN
A. & L. Goodbody,
Solicitors,
1 Earlsfort Centre,
Lr. Hatch Street,
Dublin 2.
D.D.E. 29 Tel. 613311
37