\
,
aller
Q
estions
&:
Answers
...
Question: Is water flowing from Inside the bUilding?
Answer: YES
.:J
Tell Callen
Ue:-:t
2. Select the answer from the
Answer
drop-down, or enter a free-form response.
3. Click
I
Ne"
I
to move to the next question.
The Incident Information Tab
The
Incident Information
tab is displayed by default.
It
contains information about the request.
1.
Clear all pins and map selections.
2. Fill in the Incident Information tab, such as the Address, Submit To, Dispatch To, and Details.
3.
If
the incident address is the same as the caller address, click
I
Copy" C,II"
I
to copy the address
information into the
Caller Information
tab.
111':
If the caller information is gathered first and it is also the incident location, click
I
Cow 'o Incld,o<
.
on the
Csller InfortnlJt/on
tab to copy it to the
Incident InfonnlJtlon
tab.
4. Click
I
Geo.ode
I
to capture the X and Y coordinates (note that the X and Y fields on the
Incident
Information
panel are now populated with the coordinates). Once you save the request, a push pin
will appear at this location on the map.
Server AMS
2013 SPl
End User Training Manual
Section 4: The Service Request
0
61
