Click [
, ,j
save]
to save or update the service request.
Click
l .t
~I .w
I
to create a new service request.
Click
10
Close
I
to change the status of the service request to Closed.
Click
I
~
i
to locate the incident address on the map.
Click
I
~
:
to search for a list of records located near the incident address.
The View Drop-down List
View ~1 12l ~
..y
Callers
~
Labor
g
Attachments
lQ
Documents
'~
Aud,
tJ
Secur,y
The View drop-down list contains the following functions, which are explained below: Callers, Labor,
Attachments, Documents, Audit, and Secu rity. Click on anyone of them to switch to that view.
MOTIf: The
Documents
panel is used with the
Document Manager
interface, which allows for third party
integration. Since this is an add-on, it will not be covered in this training.
72
0
Section 4:
The
Service Request
Server AMS 2013 SP1 End User Training Manual
