3. To delete existing security, select the group from the list on the right and click
C
R,m"",
Section
4-
Skills Check
Create a New Service Request
1.
Clear all pins and map selections
2. Click on the drop-down list by
and click
New.
3. In the
Problem Tree
panel, click on
Water.
4. Double-click on the problem
Lealdng Pipe.
5. Answer all the questions in the
Caller Questions
&
Answers
panel.
6. In the
Ca ller Information
tab, type
pul
in the
Last Name
fi eld.
7. When the pick list opens, click on
Pulley.
8. Scroll down to the
Caller Lookup
panel and click
I s.",.
9. Click on the caller
1 elene Pulley
to populate his information in the
Caller Information
tab.
10. Click [
Cop}' to Incident
11. Click
II[]
to show the form and the map side-by-side (if they are not already).
12. When the map appears, click
I
GeoNde
I on
the
I ncident Information
tab.
13. Click
lid
Save
1
to create the service request.
14. Create four more
service
requests.
Add Additional Callers, Labor, and Attachments to a Service Request
1. Open an existing service request.
2. Click
[View. j
and click
Callers.
3. Click
I
V
New Caller
I.
4. In the
Service Request Caller Information
window, type
boh
in the
Last Name
field.
5. When the pick list opens, select
Bohn.
6. Scroll down to the
Caller Lookup
panel, and click
I
s.",.
I.
7. Click on the calier
Mandy 0 Bohn
to populate her information in the
Caller Information
panel.
Server AMS 2013 SPl End User Training Manual
Section 4: The 5eJvice Request
0
77
