Click c;;JS;ve
J
to save or update the service request.
Click
l
£
~·I ew
I
to create a new service request.
Click
\0
Close \
to change the status of the service request to
Closed.
Click \
t;>
I
to locate the incident address on the map.
Click
00
to search for a list of records located near the incident address.
The View Drop-down List
View j l8l
~
..y
Callers
~
Labor
U
Attachments
~
Documents
rj
Aud,
et
Security
The
View
drop-down list contains the following functions, which are explained below:
Ca llers, Labor,
Attachments, Documents, Audit,
and
Security.
Click on anyone of them to switch to that view.
NOTE:
The
Documents
panel is used with the
Document Manager
interface, which allows for third party
integration. Since this is an add-on, it will not be covered in this training.
72
0
Section 4: The Service Request
Server AMS 2013 SP1 End User Training Manual
