• To create a new inspection or work order, click
Create
to open the
Create an Inspection
or
Create a Work Order
page.
• Highlight the desired entity group and entity type.
• Select from the list of templates and click
Create.
o
Click
Save
(on the Request toolbar) to save the activity.
The
Related Work Activities
panel on the main work order page displays the information of the service
request that is associated with it.
Related Work Activities
...
Service Requests
Add:
n
Id D,t.Initi,t.d
Description
Priority
C,t.gOlY
Submit To
Dispatc
r
:I.
6/112012
Leaking pip.
J
W,ter
WADE, FR"-NK D WADE,
-I
~
I
Remove
The main inspection page lists the request id number in the
Status
panel by the
Request
label.
Status
.....
Status: Open
l::J
Resolution:
~
Priority: High
..:J
Initiated
By:
WSD, WSD
Initiated Date:
\513012012
11 :13 AM
Submit To:
..:J
Date:
Projected Start: 5{30{2012 11 :13 AM
illIl
Projected Finish:
illIl
Actual Finish :
illIl
Insp. Date:
Ilm
Inspected
By:
.:J
Closed
By:
Date Closed:
cancel Insp?
r
Cancel Date:
Ca ncel Reason:
Cance ll ed
By:
I
Request: 2
Op.n SR
II
Work Order:
The Attachments Panel
You can attach related files to the service request in two ways:
• Click
Add attachments
to select files from your computer.
70
0
Section 4: The Service Request
Server AMS 2013 SP1 End User Training Manual
