2. Enter the new caller information in the appropriate fields.
3. Click
[ lid
Sa"/e
I
on the Request tool bar to add the caller to the service request. The new caller will
appear in the
Other Callers
panel.
Once a caller has been added to a service request, it might be necessary to change or update that caller's
information. To edit or update caller information, follow these steps:
1.
Check the box by the caller in the
Other Callers
panel.
The caller's information will appear in the
Service Request Caller Information
panel.
2. Update the caller's information and click [
kl
Save I on the Request toolbar.
Callers can also be moved from one request to another. To move a ca ller, follow these steps:
1.
In the
Other Callers
panel, check the box by the caller to be moved to another request.
2. Enter the service request ID number in the box below the
other Callers
panel. This is the service
request number where the caller will be moved to.
3. Click
I
Move Colis10 Request ;
to move the caller.
The Service Request Labor View
The
Labor
panel allows the user to view or add labor associated with a service request.
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1.
Check the box by the desired employee(s) or group from the
Select Employee(s)
panel, or select a
search parameter in the
Search By
drop-down list and type in a keyword in the
Keyword
field to
search for the employee or group.
74
0
Section 4: The Service Request
Server AMS 2013 SP1 End User Training Manual
J
